![]() ![]() To give her a rating of 10 out of 10 does not do her justice. the frames look absolutely fantastic in my theatre room and I honestly could not be any happier with my purchase and experience. Its refreshing to see that there are still people that genuinely care about offering a good service to customers and that are not just focused on the sale! When good, friendly customer service is provided then the sale will simply take care of its self.Also on another note. The product is very good quality but the service just blew it all out of the park! My Wife and I would like to say to Emily, Thank you for your time, effort, patience, and above all else your service and skills that you presented to us upon our arrival. I can tell you right now that I have been looking for the right type of frame for a few months now! and this level of service has yet to be seen in other stores that I had visited on other occasions. Now normally a sales person would want to close the sale and be out the door when its near closing time! but the fact that she took her time and wanted to make sure that everything would be perfect has led me to come back for more poster frames. I can also tell you that when we walked in to the store it was near closing time and although I wanted to leave as my wife and I felt bad for holding Emily back after closing she was the one that insisted that we stay a little longer so that we could be 100% sure that what we were purchasing was going to be the right thing. Not only was she extremely friendly and happy to help she was even a fan of the same poster artwork that I also like and that took us in to a series of conversations and friendly debates that led to a great time and experience. I walked in to the store at Pacific Werribee Plaza looking to purchase some frames for some old posters that I have collected over the years and this is when we met Emily, (when I say WE I am referring to my Wife and I) Emily not only showed genuine interest in what we wanted to achieve but her knowledge and ability to sketch up a diagram on a small piece of paper and show me more or less what the end result would be just blew my mind. but my experience has been above and beyond. Let me tell you all about my experience.So when you go shopping your expecting to have some sort of good customer service. Best regards, David Atkins Tues.7th July 2020. A company of 47 years experience and it shows.! The Glen Waverley store ( and no doubt other 'Frame Now' shops ) to be thoroughly recommended for professional staff knowledge experience and aptitude with excellent framing and masking (wooden and other) materials and styles on offers to the purchaser and store viewer. The store was of excellent presentation of examples frames and materials and a feature wall of fully framed various examples for purchaser's to view and the shop was correctly and practically set out to view and select from. She was a pleasure to deal and focussed to listen and provide all answers as needed and l could see as l listened, she had a thorough working knowledge of correct framing procedures and exact materials to use. on special to (discounted at 20 percent this offer !) ready to insert my complied artwork.Amanda was spot on and precise with her knowledge and advice on what l needed to frame one of my purchase's. to do my framing.there it was the correct frame and lovely dark brown timber surround. My order was very well parcelled together and then l wished to buy a frame - for one of my orders. Great service by Amanda at the Glen Waverley store yesterday, Mon.6th July. Frames now worth every cent and as I make more puzzles I will be buying more frames. They are alot nicer than many of the sort of frames you see in officeworks or kmart etc on the cheap cheap side. Defo consider these guys for your framing needs. The frames themselves are made with excellent quality this time I got the natural timber look and its beautiful timber. I can't thank the team enough for helping me. ![]() ![]() I now have a replacement upgraded glazed acrylic coming my way. So in talking with awesome team that are very prompt to answer emails even with all the extra business. DOH! I couldn't get it back into the frame as it was a bit tighter than the last times I had done. Upon putting in my latest puzzle that I have done a thousand times the glass broke. My latest ones took a little bit longer due to the Christmas rush but they were still created with high quality. The delivery is efficient and timeframes of making the custom frames is realistic. All of them have been custom sized to my puzzles. ![]() I have ordered 3 different frames from these guys now and they are very good quality. ![]()
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